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Most of the quotes found from the American healthcare industry or company leaders revolve around the need to embrace or expand the use of digital solutions to transform the industry and improve the services being provided to their patients. As an example, Michael Kloss, President & CEO of PHC Holdings Corporation, mentioned the following in an interview: “Our evolution does not end here. By integrating the precision nurtured over the years through manufacturing with new digital solutions, we aim to become a comprehensive healthcare solution provider that improves medical services for patients and drive further growth of the PHC Group.” The rest of the quotes from American healthcare industry or company leaders that express a positive view of digital healthcare adoption in the industry were presented in the section below.

  • “If tech companies want their digital health tools to gain market adoption, their products must work as intended. And for that to happen, physicians must be involved in their initial design, testing and prototype development.” – James L. Madara, MD, Executive Vice President and CEO of the American Medical Association (AMA)

  • “Our evolution does not end here. By integrating the precision nurtured over the years through manufacturing with new digital solutions, we aim to become a comprehensive healthcare solution provider that improves medical services for patients and drive further growth of the PHC Group.” – Michael Kloss, President & CEO of PHC Holdings Corporation
  • “We are on the verge of a digital revolution across every aspect of the healthcare sector, from the lab bench to the patient’s bedside.” – Vas Narasimhan, CEO of Novartis
  • “Cleveland Clinic is healthy and thriving. This success allows us to reinvest in our mission, caregivers and communities. To continue the positive momentum, Cleveland Clinic’s strategic plan will focus on five goals: serving as lifelong partners to patients; engaging caregivers as members of teams; embracing digital tools to enhance the patient and caregiver experience; optimizing resources as stewards of the organization; and doubling the number of patients served.” – Cleveland Clinic CEO, President Tom Mihaljevic, M.D.
  • “We’re rolling out a test version of our digital platform in December with our own employee group, then going out in a public group, and then rolling it out fully in the market in 2019. Now, I knew we couldn’t do it all in-house, so we’ve brought in an outside software firm that put together the Walgreens system to bring it together. And we’re going to be much richer in terms of functionality than Walgreens. I can’t give you all the functionality—that’s high-level—but I can tell you that our platform reaches into all the ways a consumer interfaces with the health care system. We’ve got information about anything related to health care; direct, no-registration-required scheduling; results retrieval; connection to a physician; physician performance scores—really, anything you can get off the classic EHR-based patient portal.” – Howard Kern, president and CEO of Sentara Healthcare
  • “We perhaps have surprised ourselves at how rapidly we have been able to digitalize. It’s definitely given us the platform and the opportunity to consider what kind of operating model we want in the future.” – Tracy Garrad, CEO of AXA PPP healthcare
  • “I think that it will be difficult to just be an independent community provider and not be part of a larger provider system or have partnerships with payers,” Klasko says. “[One] thing that Jefferson has been successful at are our creative partnerships, predominantly in Silicon Valley. I think that’s another great area for healthcare systems to think about as we move towards digital transformation … that they’re helping to develop and create some of the partnerships with venture capital firms and sharing in the wealth.” – Dr. Stephen Klasko, CEO of Jefferson Health
  • “Without EHR data, evidence-based healthcare initiatives would not be possible. Deep learning, precision medicine, and artificial intelligence (AI) have developed as a result of EHR, and now are expanding applications in healthcare at a dizzying rate.” – Lawrence S. Friedman MD, Associate Dean for Clinical Affairs at University of California San Diego (UCSD) Health Sciences
  • “In this Annual Report for 2018, you’ll read about some of the digital technologies we’re developing to bring health care closer to you; how nurse navigators at Scripps MD Anderson Cancer Center provide one-on-one support for cancer patients; and how new treatments and therapies provided by caring doctors and staff can change the course of someone’s life.” – Chris Van Gorder, President and CEO of Fellow of American College of Healthcare Executives (FACHE)
  • “The opportunities I see are in the development of new tools that help health care consumers manage and engage with their health care. For example, an app that helps consumers manage personal wellness goals and engage directly with a health care system — who to see, when to see them, and how it gets covered. I also think we can leverage the individual health record. We want health care consumers to have — right on their phone — the ability to view prescriptions and engagements across multiple health systems and provider types. Bringing together this information has been historically very hard but has great benefits. For example, primary care providers are able to see if prescriptions have been filled or if someone is seeking health care at other physicians. They can more effectively manage that patient’s care. Leveraging technology to address care in the appropriate care setting — remotely in the home or over the phone, for example — can also help make health care more accessible and affordable.” – Wyatt W. Decker, MD, MBA, Chief Executive Officer of OptumHealth
  • “Consumers can arrange telehealth appointments through Intermountain’s new digital front door app, which helps them find, manage, and pay for their care, all in one place. ​Our My Health+ app was designed with input from consumers and clinicians, and it provides a simple, comprehensive tool people can use to book appointments, check their symptoms, launch online visits with their providers, access their health history, pay bills, manage prescriptions, get reminders about preventive care, and estimate their health care costs. The app includes a Covid-19 symptom checker to help people get answers and access care. Since the pandemic began, more than 230,000 people have used the symptom checker.” – Marc Harrison, MD, President and CEO of Intermountain Healthcare.
  • “Primary-care doctors — people who go into the profession of 1family practice, internal medicine and geriatrics — have been given a raw deal. The healthcare system has not given them what they need in order [to] deliver the best care they can. And so we said: ‘We’re going to change that.’ And we started providing the doctors with more resources, more data — all these tools and capabilities so that they can deliver care 24 hours a day, seven days a week.” – Tim Barry, CEO and Co-Founder of Village MD
  • “It helps to better understand problems from a technologist’s point of view. Recently, we made a change to our vision statement, from ‘better health through IT’ to ‘better health through information and technology.’ Technology helps providers create the information that gets utilized. Use of IT was never meant to be the end of the conversation; rather, it’s the beginning.” – Hal Wolf III, CEO of Healthcare Information and Management Systems Society (HIMSS)
  • “When it comes to tech adoption, healthcare is ‘just ahead of hunting and agriculture. It’s a very long process that’s finally hit us. We’re well behind other industries…We were one of the small number of health systems that worked with Apple to connect the Apple Health app with electronic medical records. We worked with them so our consumers can pull those records into the Apple Health app. We’re working with GE on the command center, building that together and testing a lot of concepts there. A company called RDA is helping us with our consumer technology and our app and they’ve worked with a lot of large companies in the digital transformation. It’s a consumer era and I’m excited about that, too.” – Daryl Tol, President and CEO of AdventHealth’s Central Florida Division
  • “It’s no secret that the healthcare system needs some work. In fact, it’s not really a system at all. It’s confusing, it’s difficult to navigate, and it’s too expensive. When you combine that with some of the demographic trends that you see in our country — the population is getting older, we’re experiencing more chronic disease — it gets even more complicated and more expensive. And consumer expectations are changing dramatically as well. So, this creates an opportunity for an organization like ours to lead this digital transformation.” – Steve Nelson, CEO of UnitedHealthcare
  • “The use of digital technologies is also here to stay—to accelerate speed to market, improve products, and enhance the customer experience. We’re happy with the way we’ve reacted to the digital transformation, and it will be more of a focus going forward.” – Brian McNamara, CEO of GlaxoSmithKline Consumer Healthcare
  • “Large hospitals, private equity groups, and some of the major device companies have all started funds investing in new ideas and new technology that have potential to improve patients’ lives and reduce the cost of healthcare. Overall, it’s a great time to be in the medical device area.” – Ken Reali, President and CEO of Clinical Innovations
  • “…Through our digitally and clinically interconnected system of healthcare, we have expanded our membership base by 25% year-over-year and grown new and existing employer and consumer relationships. We have extended our service offerings with billable scheduled remote visit, mindset behavioral health, COVID-19 screening and testing, and our One Medical Now national digital health employer solution. We have addressed ongoing physical wellness and mental health needs, and continued extending care to pediatrics and family members.” – Amir Dan Rubin, CEO of 1Life Healthcare, Inc
  • “That’s a very important point. It’s something that we’ve always known to be true and is spelled out in Our Credo. Our goal is to have the world’s healthiest workforce by 2020 by empowering and engaging at least 100,000 employees toward a “personal best” in health and well-being via the principles of Energy for Performance®, innovative digital health tools, and advancing a culture of healthy eating and physical activity.” – Alex Gorsky, Chairman and CEO of Johnson & Johnson
  • “We are very fortunate to have corporate CMOs who are very interested and active in technology, along with divisional Presidents and CEOs who are engaged.” He goes on: “IT strategies only work when IT and other executive leaders communicate well with each other and establish agreed-upon goals and objectives lucidly.” – Will Conaway, CIO at Prime Healthcare

Research Strategy

To find quotes from American healthcare leaders that express a positive view of digital healthcare adoption in the industry, we looked through various publications in the healthcare industry, healthcare companies’ annual reports, healthcare sections of media publications, and other similar sources. We also searched for interviews with executives of healthcare firms. Based on this search approach, we were able to find quotes from healthcare executives with regard to how the industry or companies under it are embracing digital healthcare or planning to invest in relevant solutions or technologies. For some quotes though, the word “digital” was not mentioned but related terms such as technology, tools, information technology, innovation, deep learning, machine learning, and other substitutes for the term were used instead. We also made sure that the quotes are coming from the top executives of the healthcare industry. We considered companies that are part of the healthcare industry such as medical services providers, medical devices manufacturers, pharmaceutical manufacturers, and health insurance companies.

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