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CVS Health’s Pharmacy Advisor Counseling Program, Cigna’s Patient Assurance Program, Publix Free Prescription Program, and Albertsons’ Fast Prescription Delivery Initiative are non-tech programs and/or initiatives being used to encourage patient adherence to medication. The requested information about the program and/or initiatives is provided below.

1. Pharmacy Advisor Counseling Program

CVS Health

  • Pharmacy Advisor program mainly targets hypertension, diabetes, and heart complications patients. The program improves medication adherence by offering one-on-one counseling through pharmacists. The counseling may take place either in-person at any of the CVS pharmacy location are through a call center that is URAC-accredited.
  • The counseling pharmacist is able to discern the reasons for non-adherence and address them accordingly. Through their expertise as well as behavioral and motivational training, they can help patients commence and stay on therapy.
  • CVS Health thinks the program will help with adherence because the interventions being made are targeted. Thus, the pharmacists can focus on the patients experiencing adherence issues and intervene as needed.
  • Through Pharmacy Advisor program, the intervening pharmacists establish at what point the patient becomes non-adherent. Hence, they are able to personalize the interventions at the identified points, thus improving adherence.

2. Patient Assurance Program

Cigna

  • Patient Assurance Program targets people taking diabetes medications. Specifically, the program helps the patient to pay for insulin. In July 2020, the company expanded the program to incorporate non-insulin diabetes therapies. These include SGLTZ inhibitors, GLP-1 agonists, an DPP-4 inhibitors.
  • The Patient Assurance Program shields members from high out-of-pocket costs. Drug manufacturers taking part in the program offer discounts to ease out-of-pocket costs for members. Currently, the costs are capped at $25 for a one-month prescription.
  • The program improves adherence to critical medications by eliminating cost as a barrier to access. Cigna has worked to make the process simple for members by creating an automatic and seamless experience in its facilities.
  • Cigna feels the program can improve adherence because it eases the burden of people paying high out-of-pocket costs for critical medications. Cost has always been a key barrier to medication adherence in healthcare.
  • Since its launch in January 2020, Patient Assurance Program has ensured $3.7 million in direct savings among over 40,000 members. Such savings are particularly critical to patients facing a choice between paying for the medication or channeling the resources to other expenses.

3. Publix Free Prescription Program

Publix

  • Publix Free Prescription Program mainly targets hypertensive and diabetic people. The program was launched in 2007 with only a few medications enlisted. However, it has continually expanded over the years to cover numerous medications for diabetes, hypertension, and bacterial infections.
  • The program improves medication adherence by offering 14-day supplies of selected generic antibiotics as well as 90-day supplies of generic medications used to manage diabetes and hypertension.
  • The available antibiotics under the free prescription program are ampicillin, amoxicillin, penicillin, and SMZ-TMP. The available maintenance medications are lisinopril (hypertension and diabetes), amlodipine (hypertension), and metformin (diabetes).
  • Publix feels the free prescription program will help with medication adherence because patients who previously could not adhere because they could not afford their drugs cannot obtain them for free. Often, the cost of medications prevents people from taking them as prescribed. Thus, the company has stepped in to lift the barrier.
  • Besides the free prescription program, the company also runs a low-cost program where the commonly prescribed medications are offered at a subsidized cost. To obtain the selected medications or free, the patient only needs to give a prescription to a pharmacist at any Publix Pharmacy outlet.
  • In January 2020, Publix recorded its 100 millionth free prescription.

4. Albertsons’ Fast Prescription Delivery Initiative

Albertsons

  • In 2019, Albertsons introduced one-to two-hour prescription delivery initiative in its pharmacies situated in Texas, Washington DC, California, and Louisiana. The company is also expanding the initiative to cover more pharmacies across the United States. Albertsons Fast Prescription Delivery Initiative targets all people with prescription needs.
  • Customers are required to set up a delivery once their prescriptions have been processed. Once ready, the company packages the drugs in tamper-proof packaging and forwards the package to its delivery partner. The delivery is made in compliance with HIPPA with regard to patient information.
  • Once the customer receives their medications, they are required to sign for confirmation. According to one of the company’s senior official, the fast delivery services are mainly aimed at eliminating barriers to medication adherence.
  • Albertsons feels the initiative will help with medication adherence because it makes medications accessible to patients and conveniently. Thus, patients can ensure continuity in their prescription through the initiative.
  • The delivery fees under the initiative vary with regions. Moreover, the fast delivery initiative also covers over-the-counter medicines. The service is supplementary to same-day, mail, and next day delivery already in place in the company’s 1,334 locations.
GLENN TREVOR
Glenn is the Lead Operations Research Analyst at The Digital Momentum with experience in research, statistical data analysis and interview techniques. A holder of degree in Economics. A true specialist in quantitative and qualitative research.

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